SamsBeauty.com Reviews
Based on 39 customer reviews and online research, samsbeauty.com has a consumer rating of 2.0 out of 5 stars, indicating that most customers are not satisfied with SamsBeauty.com.
5 Stars(8)
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4 Stars(1)
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3 Stars(1)
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2 Stars(2)
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1 Star(27)
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How would you rate SamsBeauty.com?
Top Reviews
I did not receive the merchandise I ordered. I emailed customer service, no response. The 800 number just made a buzzing sound when I called, now there's a recording that say "the number is out of service". They send out new email almost everyday so DO NOT place an order. I'm going to try and get my money back through my bank, not sure if I can it's been almost 3 months since I placed my order.
Terrible! First of all it took nearly three weeks to receive my order and I am not complaining as we are in an unprecedented situation. On that it took nearly two weeks to receive a refund on an item that was UNOPENED!
So on a $60.00 UNOPENED, UNTOUCHED item I received $23.00 back. I could immediately tell the color was wrong so box was sent back right away. While I understand there are restocking fees, to deduct more than half on an untouched box is a rip off. Will not be back and will tell anyone who will listen to steer clear of this place.
Customer Reviews (39)
I'm a grandmother in desperate need of hair dye, but I almost didn't order from Sam's Beauty because of the negative reviews. I always read reviews because I don't want to get taken by a company that isn't legit. I decided to take a chance since it wasn't an expensive order, and I'm sure glad I did! My package was here in 2 days, exactly what I ordered, and at a great price. I won't hesitate to order from them again.
Overall great experience, paid with PayPal(I would recommend for any online purchases), ordered on a Friday 5/7/2021, picked up my package from my local USPS location on Wednesday 5/12/2021, so basically 2 business days which is amazing for the free shipping.
Where I live the USPS can't deliver packages, they leave a pickup request instead, when I know I'm getting a package I go to the usps website and put a hold mail request on my address and they hold all mail to the date you choice, so once it says it's delivered to your local post office, just go pick it up, in my case I picked my package up a day before my estimated delivery date.
This is my personal experience, this doesn't speak for other people's experiences, I approached this site with caution because of bad reviews but nothing bad happened thankfully. I order online all the time, so I know how to safe gaurd myself.
This company took $60 of my money and never sent me what I purchased. I will never order anything from them again.
I have shopped with Sam's Beauty over 6 years. The problem with this company is their delivery practices. If you read the fine lines... once the merchandise leaves their warehouse they are no longer responsible. I had to track, locate, file claims a couple of times. I decided, I will no longer wonder if I will or will not receive a package from this company. I spent the last three hours trying to locate a package that was said to be delivered. Samsbeauty rendered no assistance in finding out who received my package. I will take the lost now, but I will no longer purchase anything from this company.
I ordered on 3/23. SB had ups to send a 3/29 delivery. No product. On 3/29 ups said it's in Illinois. You cant reach anyone. SB sucks.
Terrible customer service!!! I will never order from Samsbeauty.com again. The products sent was opened and had grass in it and I was told to keep the product or pay extra shipping cost to sent it back, like it was my mistake!!???? Gladly I did not make a big purchase but I refuse to pay anymore money.
I would give 0 stars but can't. They couldn't send my merchandise bc they said my address was wrong when it wasn't and to resend it they wanted another 13 dollars for shipping. I said no I'd just rather have a refund bc its been a month already. Bre on the phone (which obviously isn't her real name) said she couldn't give me my whole refund back. I asked to speak to a supervisor and she said one wasn't available, I asked to have the supervisor reach out to me and noone ever called. They are keeping people's money or sending them bad product. Do Not Buy from them. They will rip you off!
It's sad I am a minimum wage worker and sam's beauty has completely did me wrong I will never give them another penny of my money I am ordering from glamourtress from now on. I order my items on March 3 2021 and it's March 12th and I have not heard anything or seen my tracking be updated am done and so is sam's beauty. Never ever ever ever ever again I work too hard for my money.
Received product that has expired over 3 years ago
Bought over $100 of poor quality wigs that were completely damaged, soaked and some wig packages were opened and tampered with. I immediately contacted their customer service but the phone was disconnected for a few days. When I FINALLY got through, the rude, argumentative representative provided no resolution. I contacted the carrier and opened a case who closed the case in my favor and contacted SamsBeauty to resolve the matter but they declined to respond. Needless to say after 2 MONTHS of back and forth my credit card company credited me the full refund after getting nowhere with Sams, but I will NEVERRRRR do business with them ever again.
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